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If you are struggling to pay your energy bills
If you are struggling to pay your energy bills, please contact your energy provider as soon as possible to see what support is available to you. Depending on your circumstances, you may be eligible for extra help with your energy bills, such as debt repayment plans, payment breaks, emergency credit for prepayment metered customers etc.
Ofgem, the UK energy regulator’s rules mean energy providers must offer payment plans that you can afford and if you are in difficulty, you can ask for ‘emergency credit’ if you use a prepay meter and can’t top up.
If you want to know more about managing your energy bills but are struggling to get through to your supplier, Citizens Advice offers in-depth consumer support and advice.
England: Your energy supply - Citizens Advice
Scotland - Your energy supply - Citizens Advice Scotland
The Energy Price Cap has been reduced from October 2023, meaning that the price per unit has dropped for anyone on a standard (variable) tariff. Many Customers will still end up paying more this year as the government has not renewed the Energy Bill Support Scheme.
Now may be a good time to look out for fixed tariff offers, however please be aware that the Energy Price Cap may go up or down and a fixed tariff can result in you paying a higher rate for your energy than the EPC.
Check out the Should you fix energy calculator on Money Saving Expert to see if a fixed tariff is for you.
No matter if you’re on a fixed or standard tariff, you can look at ways of reducing the amount you pay. Check if you qualify for various discounts from your energy provider such as:
Smart meters can help save money on your energy bills by providing regular meter readings to your supplier meaning you don’t have to, so you don’t get any inflated estimated bills.
With an in-home display you can easily see how much you’re spending to help with budgeting. Smart Meters are available for free from your energy supplier. If you’d like to know more about smart meters, please get in touch with one of our coordinators.
There are useful resources on the Ofgem website if you want more information or want to know how to request a smart meter visit the Ofgem website.
