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Complaints Procedure

Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

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What's Happening?

Coronavirus (COVID-19) update

Coronavirus (COVID-19) continues to spread across the UK and as the government introduces ever more stringent measures to control the impact, our priority remains the wellbeing and safety of our people including our customers, colleagues, clients and contractors.

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Team from Touchstone run the Bath Half Marathon

A team of runners from Touchstone will be taking part in the Bath Half Marathon this week to raise funds for local charity Developing Health & Independence (DHI).

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National Apprenticeship Week

As part of National Apprenticeship Week, we’re celebrating Touchstone’s Apprentices who bring so much to our business. They prove you can be any age and at any stage of your career, and still have the opportunity to benefit from an apprenticeship.

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Malawi, what happened next?

Since 2016 we’ve proudly partnered with Habitat for Humanity GB, helping to support their work. For the first three years of our partnership we sent three teams of Touchstone volunteers to Chimombo in Malawi to build homes there.

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We’re Employer of the Year!

WINNERS!! We’ve been crowned Employer of the Year at the Bath Property Awards!

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Our leading light for Kindness in Leadership

We’re unbelievably proud of our Managing Director, Helen Kings who has been named one of the UK's Leading Lights for Kindness in Leadership!

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