• Property
  • management

Property management

Looking for help? Explore our customer app, log in or create a new account   
Google Play Store Apple App Store

Complaints Procedure

Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

Download More

What's Happening?

What are we doing this Earth Day?

An insight into ecological and environmental initiatives in our Build To Rent communities

Read More

Tips to save you energy with your storage heater

Energy saving tips for your storage heater and how they could save you money!

Read More

Homes for Ukraine – information for customers

At Touchstone, we believe in putting people first, and we are pledging our support for Ukrainians arriving in the UK. We know lots of our customers also want to help, and if are thinking about offering your spare accommodation, we want to support you to do that safely for you and your family. The information below contains more information for Touchstone customers considering this option.

Read More

Build-to-Rent part of the solution to London’s housing crisis

We’re proud to have contributed to ​an important new report which reveals that Build-to-Rent homes could help more Londoners find affordable, high-quality accommodation with additional amenities - playing its part in solving London’s housing crisis.

Read More

Our award winning Managing Director

Our Managing Director, Helen Kings has been named Build To Rent (BTR) Candidate of the Year.

Read More

Making a difference in Malawi

In 2016, a team of Touchstone volunteers, together with Habitat for Humanity GB, went to Chimombo in Malawi to help build homes. That was the start of a partnership that saw three volunteer teams go to Chimombo, an experience they will never forget.

Read More

Join the conversation
Logos