Complaints Procedure

Property
management

Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

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What's Happening?

More Touchstone awards success

We've added to our recent run of awards success, with a win at the Bath Property Awards, where we won the Professional Services category.

We’re Employer of the Year!

Touchstone has been crowned ‘Employer of the Year’ at the prestigious Property Week Management All Stars Awards.

Rebrand for Touchstone’s Letting Agent service

Agent Solutions offers agents cost saving and specialist support

Making a difference in Malawi

We have a been lucky enough to work with Habitat for Humanity as one of our charities...

Housing White Paper: “The private rented sector is finally coming of age”

Our Managing Director, Helen Kings on the Government's Housing White Paper and what it means for the private rented sector:

Malawi Family Updates

News from the Families that Touchstone built houses for in Malawi