Complaints Procedure

Property
management

Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

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What's Happening?

National Apprenticeship Week

As part of National Apprenticeship Week, we’re celebrating Touchstone’s Apprentices who bring so much to our business. They prove you can be any age and at any stage of your career, and still have the opportunity to benefit from an apprenticeship.

Malawi, what happened next?

Since 2016 we’ve proudly partnered with Habitat for Humanity GB, helping to support their work. For the first three years of our partnership we sent three teams of Touchstone volunteers to Chimombo in Malawi to build homes there.

We’re Employer of the Year!

WINNERS!! We’ve been crowned Employer of the Year at the Bath Property Awards!

Our leading light for Kindness in Leadership

We’re unbelievably proud of our Managing Director, Helen Kings who has been named one of the UK's Leading Lights for Kindness in Leadership!

Awards, awards, awards!

It’s awards season!

Our Cambodian build is complete

Our team in Cambodia have completed their build!