Complaints Procedure

Property
management

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Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

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What's Happening?

Our award winning Managing Director

Our Managing Director, Helen Kings has been named Build To Rent (BTR) Candidate of the Year.

Making a difference in Malawi

In 2016, a team of Touchstone volunteers, together with Habitat for Humanity GB, went to Chimombo in Malawi to help build homes. That was the start of a partnership that saw three volunteer teams go to Chimombo, an experience they will never forget.

Double win for Touchstone at the Bath Property Awards

We’re delighted to announce that we’ve won not one, but two awards at the prestigious Bath Property Awards.

We’re finalists!

We're thrilled to have been shortlisted in two prestigious awards.

Auxesia Homes march to appoint Touchstone

We're delighted to have been chosen by Auxesia Homes to manage their entire mixed tenure portfolio.

Exciting news about our work with The Forever Friends Appeal

We’re proud to have been named a Senior Corporate Partner for The Forever Friends Appeal at the Royal United Hospitals Bath.