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Complaints Procedure

Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

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What's Happening?

Exciting news about our work with The Forever Friends Appeal

We’re proud to have been named a Senior Corporate Partner for The Forever Friends Appeal at the Royal United Hospitals Bath.

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No place like home: Touchstone teams up with charity DHI

We're delighted to announce a three-year charity partnership with Developing Health & Independence (DHI)

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Touchstone partners with Residently

We're proud to announce we’ve partnered with Proptech platform Residently, to support the national roll-out of its platform.

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Coronavirus (COVID-19) update

Coronavirus (COVID-19) continues to spread across the UK and as the government introduces ever more stringent measures to control the impact, our priority remains the wellbeing and safety of our people including our customers, colleagues, clients and contractors.

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Team from Touchstone run the Bath Half Marathon

A team of runners from Touchstone will be taking part in the Bath Half Marathon this week to raise funds for local charity Developing Health & Independence (DHI).

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National Apprenticeship Week

As part of National Apprenticeship Week, we’re celebrating Touchstone’s Apprentices who bring so much to our business. They prove you can be any age and at any stage of your career, and still have the opportunity to benefit from an apprenticeship.

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