Complaints Procedure

Property
management

Touchstone are committed to providing high quality services. We acknowledge, however, that as human beings we may on occasion get things wrong or make mistakes. To deal with such matters, as a firm Regulated by RICS, we operate a complaints handling procedure (CHP) in accordance with RICS Policy Standards. We hope you never have to use it, but in keeping with our ethos of being open, honest and transparent, our Complaints Handling Procedure is available for you to download.

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What's Happening?

Mental Health Awareness Week

Our Director of Health, Safety and Compliance, Tristram King explains how we support colleagues’ mental health and wellbeing.

How will new legislation affect letting agents?

Touchstone's Agent Solutions looks at new legislation relating to the PRS and explains how we can help your business mitigate the risks and keep pace with the changes.

Time to Talk

Today we’re supporting Time to Change’s Time to Talk Day

More Touchstone awards success

We've added to our recent run of awards success, with a win at the Bath Property Awards, where we won the Professional Services category.

We’re Employer of the Year!

Touchstone has been crowned ‘Employer of the Year’ at the prestigious Property Week Management All Stars Awards.

Rebrand for Touchstone’s Letting Agent service

Agent Solutions offers agents cost saving and specialist support