We think working at Touchstone is brilliant – but we don’t rest on our laurels. We've surveyed every colleague, and asked them what we could do to make Touchstone a brilliant place to work. We have an ongoing Brilliant Place to Work project, led by our colleagues, to respond to the ideas raised and help us to continually become even better.
It’s important to us that everyone feels involved in our business. We make sure colleagues across all our offices receive regular communication and updates, and we get together at colleague roadshows. We do a lot of charity work, it’s a fundamental part of who we are and what we stand for. For the last two years many of our colleagues have been involved in our partnership with Habitat for Humanity. Teams from Touchstone have been out to Malawi to help build homes for orphans. The impact our work has made for these families has been incredible, and has been a life-changing trip for our colleagues too. Each office also selects a local charity to support so the local community can benefit and we have a volunteering policy where we match up to two days annual leave for charity projects.
We offer great things like enhanced maternity and paternity leave, cycle to work schemes and the ability to buy and sell holidays, but we’re into ‘the little things’ too - like chocolate eggs at Easter for everyone and ice creams when the weather is hot!
If you’d like to know more, drop us a line firstname.lastname@example.org
For you and your family
Pension, buy & sell annual leave, life assurance, interest free loans (for season tickets), volunteering leave
For your health & wellbeing
Childcare vouchers, cycle scheme, discounted gym memberships, dental care, eye care support, flu jabs
Discounted high street vouchers, vodafone contracts, microsoft & apple products
Meet the manager…
Name: Rachel Trew
Job title: Systems Manager
Rachel is Touchstone’s Systems Manager. She’s a good person to know as she comes up with systems which can save her colleagues time and generally make everyone’s life easier!
What does a typical day look like for you?
I look after the in-house database for Touchstone. It’s big and there’s a lot of information so keeping it up to date is important.
I’ve been working on a new online customer portal for the past few months, which will make the whole payment and reporting system simpler for our customers and clients. I’ve worked closely with a lot of other staff within Touchstone to make sure all our processes support the new system. It’s been great as everyone is really helpful and supportive. We all want to do the best job possible which is a lovely feeling.
When you work at Touchstone, you work in such a positive and encouraging environment. It’s just the loveliest atmosphere.
My job is varied too. One day I can be creating the first system designs for a brand new development like The Keel in Liverpool, the next I could be profiling potential customers so we market our homes to them in the best way possible. Meeting the needs of people moving to the redeveloped Olympic Park we look after is totally different to those moving into a flat above Lloyds Bank, who are another of our clients. We have to get it right so we have happy customers who want to stay in their homes longer.
What do you love most about your job?
I’m a self-confessed nerd really! I get great satisfaction from coming to the end of a project and knowing that everything has come together just as I pictured it. I felt a real sense of achievement recently with our tenant portal when something worked exactly how I wanted it to.
When someone comes up to me to say I’ve saved them time in their working day, or something I’ve done has benefitted a client or a customer, that’s really rewarding.
What about the future?
I want to keep my knowledge current so I can recommend the best systems for our clients and continue to make Touchstone more efficient. I’m currently looking for the right course to sign up for – there are so many out there but I’m lucky as Touchstone will support me to develop in my role. It’s a great company to work for.
Can you see yourself doing anything else?
It’s an exciting time to be working in systems. There’s a global increase in demand for information and data. That’s a good thing for me professionally, as there’s an opportunity to grow our database and make sure the information is stored and presented in an accessible way, and personally, as it will be a challenge and I’ll be happy when I figure out how to meet this growing demand.